FAQs

Returns and Refunds

Custom Craftsmanship: All our products are custom-made just for you. Due to the unique nature of our craftsmanship, slight imperfections and color variations may exist.

Final Sale: Please note that all sales are final and non-refundable. We encourage you to take advantage of our consultation services to ensure accuracy and satisfaction with your order.

Consultation Services: If you have any questions or concerns about your order, we offer consultations to help you make the most informed decision. Feel free to request a consultation before placing your order.

By making a purchase, you agree to these terms.

Consultation Link: https://www.lknoxfashionvault.com/book-online

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using:

• Credit Cards: Visa, MasterCard, American Express, Discover, China Union Pay, JCB, Diners, and Cartes Bancaires.

• Debit Cards

• Digital Wallets: Apple Pay and Google Pay

• Zelle: Send payments to lknoxfashionvault@gmail.com

• Maestro
  

Processing and Delivery Times

All custom orders are processed within 1-3 Business Days. Standard shipping typically takes between 3-5 Business Days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

We provide several ways for you to customize your tumbler, t-shirt, or custom products:

1. Customer-Provided Art: You can supply your own artwork, but it must meet our art design specifications, which you can find here.

2. Pre-Designed Templates: We offer a variety of pre-designed templates where you can easily add your own photo or name and make minor changes.

3. Custom Design Service: If you'd like something truly unique, we can design your product from scratch. This service starts at an additional $20 and may include upcharges depending on the extent of the design work required.

You can upload your artwork directly through our website when placing an order. Make sure it meets our artwork requirements. Or email to lknoxfashionvault@gmail.com.

Instructions for Emailing Artwork and Photos

Step 1: Prepare Your Files Make sure your artwork or photos meet our artwork requirements. Files should be in PNG format and have a resolution of 300 DPI.

Step 2: Locate Your Order Number You'll find your order number in the confirmation email sent to you after placing your order.

Step 3: Compose Your Email To: Lknoxfashionvault@gmail.com

• Subject Line: Include your Order Number and the Item you're customizing. For example, "Order #1234 - Custom Tumbler."

Step 4: Attach Files Attach your artwork or photo files to the email. If you have multiple items in one order that require different artwork, please clearly label each file.

Step 5: Additional Information In the body of the email, include any additional instructions or details that we should know about your customization. For example, "Please place the photo on the front side of the tumbler."

Step 6: Send the Email Once you've double-checked all the information and attached the necessary files, go ahead and send the email.

Step 7: Confirmation

We will send you a confirmation email once we've received and reviewed your files. If there are any issues, we'll reach out to you directly.

Yes. Feel free to reach out for a free one-time 5-minute consultation or use our contact form to inquire about custom tumbler designs, personalized t-shirts, and unique mouse pads. We also offer minor design tweaks and multi-color print options. For a more in-depth 15-minute consultation, a $25 fee applies. Clothing-related inquiries like fabric options and design changes are also welcome. Check out our FAQ page for quick answers to common questions. To book a consultation, click here.

To schedule an online consultation follow these steps:

1. Select "Book Online" located on the site navigation menu

2. Click on the “15 min Online Consultation” link

3. Review Consultation Pricing, Details, and Scheduling information.

4. Then click : "Book Now" button

5. Select available date and time slot best for you

6. Go to check-out and make payment.

Consultation Link: https://www.lknoxfashionvault.com/book-online

Yes, we offer bulk discounts for larger orders. Please contact us for specific pricing details.

Yes, you can use your own design, but it must meet our artwork requirements.

All artwork must be submitted in PNG format with a resolution of 300 DPI. Specific dimensions are required for different products. See FAQ category for the specific product of interest.

Yes, you will receive a mock-up of your custom-designed item for approval. This mock-up needs to be signed off on within 24 hours of submission. If we don't receive a response from you within 24 hours, we will assume that you approve of the mock-up and proceed with the design as is.

Once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues.

Please note: The actual product may vary in color, size, and layout from the image provided, which is a digital mock-up for display purposes only.

By proceeding with the selected proof, you acknowledge and agree that the actual product may vary in color, size, and layout from the provided mock-up image, which is for illustrative purposes only.

No, once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues.

If we don't receive a response from you within 24 hours, we will assume that you approve of the mock-up and proceed with the design as is.

Currently, we only ship within the United States.

The free 5-minute consultation covers basic inquiries and general guidance on product customization.

You can reach out to us via email or through the contact form on our website.