FAQs

We provide several ways for you to customize your tumbler, t-shirt, or custom products:

1. Customer-Provided Art: You can supply your own artwork, but it must meet our art design specifications, which you can find here.

2. Pre-Designed Templates: We offer a variety of pre-designed templates where you can easily add your own photo or name and make minor changes.

3. Custom Design Service: If you'd like something truly unique, we can design your product from scratch. This service starts at an additional $20 and may include upcharges depending on the extent of the design work required.

Customer-Supplied Art Requirements

File Format and Quality:

• All artwork must be submitted in PNG format.

• The image resolution must be 300 DPI (Dots Per Inch).

Artwork Dimensions:

For Bluetooth Tumblers:

• Artwork size should be 10.1 x 7.76 inches.

• In pixels: 3030 x 2328 pixels (10.1 inches x 300 DPI by 7.76 inches x 300 DPI).

For Regular Tumblers:

• Artwork size should be 9.47 x 8.42 inches.

• In pixels: 2841 x 2526 pixels (9.47 inches x 300 DPI by 8.42 inches x 300 DPI).

You can upload your artwork directly through our website when placing an order. Make sure it meets our artwork requirements. Or email to lknoxfashionvault@gmail.com.

Instructions for Emailing Artwork and Photos

Step 1: Prepare Your Files Make sure your artwork or photos meet our artwork requirements. Files should be in PNG format and have a resolution of 300 DPI.

Step 2: Locate Your Order Number You'll find your order number in the confirmation email sent to you after placing your order.

Step 3: Compose Your Email To: Lknoxfashionvault@gmail.com

• Subject Line: Include your Order Number and the Item you're customizing. For example, "Order #1234 - Custom Tumbler."

Step 4: Attach Files Attach your artwork or photo files to the email. If you have multiple items in one order that require different artwork, please clearly label each file.

Step 5: Additional Information In the body of the email, include any additional instructions or details that we should know about your customization. For example, "Please place the photo on the front side of the tumbler."

Step 6: Send the Email Once you've double-checked all the information and attached the necessary files, go ahead and send the email.

Step 7: Confirmation

We will send you a confirmation email once we've received and reviewed your files. If there are any issues, we'll reach out to you directly.

Yes, you will receive a mock-up of your custom-designed item for approval. This mock-up needs to be signed off on within 24 hours of submission. If we don't receive a response from you within 24 hours, we will assume that you approve of the mock-up and proceed with the design as is.

Once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues.

Please note: The actual product may vary in color, size, and layout from the image provided, which is a digital mock-up for display purposes only.

By proceeding with the selected proof, you acknowledge and agree that the actual product may vary in color, size, and layout from the provided mock-up image, which is for illustrative purposes only.

No, once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues.

No, once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues.